Refund Policy

Last updated: September 25, 2026

1. Subscription purchases

Sales Research Pro subscriptions are sold through Paddle, which acts as our Merchant of Record and handles payment, billing and eligible refund processing.

2. Refund requests

If you believe a charge should be refunded, contact support@salesresearchpro.com with the email address used for the purchase and relevant transaction details. Refund requests may also be handled through Paddle's buyer-support processes.

3. Eligibility

A refund is not automatically guaranteed merely because a subscription was used or later cancelled. Requests are assessed under applicable law, Paddle's applicable policies and the circumstances of the transaction. Where mandatory consumer law provides a cancellation, withdrawal or refund right, that right is not limited by this policy.

4. Cancellation versus refund

Cancelling a subscription stops future renewals but does not by itself reverse a charge that has already been completed. Unless a refund or mandatory legal remedy applies, access may continue through the paid subscription period.

5. Duplicate or incorrect charges

If you believe you were charged more than once or charged incorrectly, contact support promptly so the transaction can be investigated with Paddle.

6. Processing

Approved refunds are processed through the original payment flow. The time for funds to appear can depend on Paddle, the payment method and your financial institution.

7. Contact

For billing or refund assistance, contact support@salesresearchpro.com.